Support Center

CleanApp processes all data locally on your device. We never collect, store, or transmit your personal photos, contacts, or other data to external servers. All cleaning operations are performed entirely on your device to ensure maximum privacy protection.

CleanApp may request access to your photos (to find duplicates), contacts (to manage duplicates), and storage (to analyze and clean files). All data processing happens locally on your device, and we never access or store your personal information.

CleanApp is designed to safely identify and remove unnecessary files. However, we always recommend backing up important data before using cleaning features. The app will show you what files will be deleted before proceeding.

You can cancel your premium subscription at any time through your App Store account settings. Go to Settings > [Your Name] > Subscriptions, find CleanApp, and tap "Cancel Subscription."

The free version includes basic cleaning features and limited functionality. Premium features include unlimited cleaning operations, advanced duplicate detection, priority support, and additional optimization tools.

Files deleted by CleanApp are permanently removed and cannot be recovered through the app. We strongly recommend backing up important data before using cleaning features. If you need to recover files, check your device's backup or cloud storage.

Yes! CleanApp works completely offline since all processing happens locally on your device. You only need an internet connection for initial download, updates, and premium subscription management.

We recommend using CleanApp weekly or whenever you notice your device running slower or storage space becoming limited. Regular cleaning helps maintain optimal device performance.